Swap wasn't completed or was canceled

"What do I do if my Swap didn't get completed or was cancelled?"

Time-based transactions can be tough at times of high volume due to various factors like the transaction queue, ongoing token sales, state of the network.....

If you sent coins to the address specified but have not received coins in return, please reach out to support@myetherwallet.com AND support@bity.com.

This ensure that we help you in a timely manner, especially during times of high volume.

The quickest way to get this resolved is by going back to https://www.myetherwallet.com/#swap and clicking the "Issue with your Swap? Contact support." link at the bottom of the page.

This automatically fills all the information we need to resolve this, including:

REF ID#:

Amount to send:

Amount to receive:

Payment Address:

While we can help you if you do not have the above information, it speeds the process up.

Help us, help you.